Our Services

Fast Delivery & Pay on Delivery

We offer flexible delivery and payment options designed to provide convenience, speed, and reliability.

Delivery Coverage & Timelines

  • Within Nairobi: Delivery typically within 2 hours
  • Outside Nairobi: Next-day delivery under normal operating conditions
  • Delivery is made to accessible physical locations only
  • P.O. Box addresses are not supported

Pay on Delivery (POD)

Available only for eligible orders within Nairobi and subject to approval

  • We reserve the right to accept or decline any Pay on Delivery request
  • Full payment must be completed before unsealing the product
  • Once unsealed, the sale is considered final
  • Customers are required to inspect the product upon delivery in the presence of the delivery agent
  • Any issues must be raised immediately at the point of delivery
  • No claims will be accepted after acceptance and confirmation

Delivery Charges

  • Delivery fees may apply depending on location and logistics
  • Charges are determined by our delivery partners
  • Applicable fees will be communicated prior to dispatch

Customer Responsibilities

To ensure smooth delivery, customers are required to:

  • Provide accurate delivery details, including name, phone number, and location
  • Be available at the agreed delivery time
  • Ensure the delivery location is safe and accessible

On-Site Set-Up & Installation Assistance

Our optional on-site set-up and installation assistance is designed to provide a seamless, ready-to-use experience as part of our Premium service offering. Depending on the product and customer requirements, our team may assist with initial setup, configuration, and basic operational guidance at your location.

Service Coverage

  • Available for eligible products and locations
  • Primarily offered within Nairobi, with nationwide support available upon prior arrangement
  • Subject to scheduling and service availability

Setup & Installation Assistance May Include:

  • Basic device setup and initial configuration
  • Software and account initialization
  • Connectivity and operational checks
  • Guided handover and basic user orientation

Additional Services

Advanced setup requirements may attract an additional service charge, including:

  • Software installation
  • Data transfer assistance
  • Specialized configuration services
  • Extended setup requirements

Where applicable:

  • A formal quotation outlining the scope of service will be provided in advance
  • All applicable charges will be communicated prior to confirmation

Customer Responsibilities

To facilitate smooth service delivery, customers are required to:

  • Provide accurate contact and location details
  • Ensure the installation environment is safe and accessible
  • Be available during the scheduled service window

Service Conditions

  • On-site assistance is intended to support initial setup and operational readiness only
  • Service availability may vary depending on product type, location, and scheduling capacity
  • Certain requests may require prior assessment before confirmation
  • We reserve the right to approve or decline on-site setup and installation requests at our discretion

Own as You Pay – Lipa Pole Pole

Lipa Pole Pole – iPhones

Own an iPhone with a flexible, structured payment plan designed for convenience and accessibility.

Eligibility

  • iPhone (iPhone 11 to the latest series)
  • MacBook
  • iPad
  • Apple Watch
  • Both new and pre-owned devices qualify.

Payment Structure

  • 40% initial deposit
  • Balance cleared through weekly installments
  • Flexible repayment periods of 3, 4, 5, or 6 months

Requirements

  • Valid ID copy
  • 3 months M-Pesa statement

Overview

Our Lipa Pole Pole plan allows you to access Apple products without full upfront payment; while maintaining a clear, transparent repayment structure.

Lipa Pole Pole – Budget Phones

Access reliable smartphones with flexible daily payment plans designed for affordability and ease.

  • Smartphones, Made Affordable
  • Pay daily. Repay within 12 months

Available Brands

Oppo • Infinix • Tecno • Vivo • Redmi • realme

Payment Structure

  • Up to 12-month repayment period
  • Daily installments for easier budgeting
  • Rates determined by our financing partners
  • Each device comes with a clear breakdown of:
  • Required deposit
  • Daily installment amount

Eligibility

Approval is system-based through a simple process:

  • Submit your details
  • Get instant eligibility feedback

Overview

Our Lipa Pole Pole plan for budget devices is designed to make smartphone ownership simple, accessible, and manageable—without large upfront costs.

Trade-In Program

Upgrade your device with ease by trading in your current one toward a new purchase.

Eligible Devices

We currently accept:

  • iPhone: From iPhone 11 to the latest
  • Samsung S Series: From S10 to the latest

Assessment & Valuation

All devices undergo inspection and are assigned a value based on:

  • Overall physical condition
  • Functionality
  • Current market retail pricing
  • Final valuation is confirmed after physical assessment.

Requirements

To proceed with a trade-in, you must provide:

  • Proof of ownership, either:
  • Original purchase receipt, or
  • Original device packaging (box)

Important Conditions

  • We reserve the right to accept or decline any device
  • Devices must be in acceptable working condition
  • Final value may differ from initial estimates after inspection
  • Completion

Once approved:

  • The agreed trade-in value is applied toward your new device
  • Customer will top up the remaining balance to complete the purchase

Screen & Battery Replacement

Restore your device’s performance with fast, professional repair services using quality components and careful handling.

Service Highlights

  • Original-quality parts used for replacements
  • Transparent quotation provided before any repair
  • Fast turnaround: typically completed within 1 hour after approval

Warranty & Coverage

  • Battery replacements come with a 1-month limited warranty
  • Screen replacements are tested and verified for functionality upon completion
  • The warranty does not cover:
  • Physical damage
  • Liquid damage
  • Electrical damage or misuse after repair

Overview

Our repair service is designed for speed, reliability, and transparency—ensuring your device is restored and ready for use with minimal downtime.