Shipping & Delivery
At The Sleek Gadgets, we are committed to fast, reliable, and efficient order fulfillment; ensuring a seamless experience from checkout to delivery.
1. Order Processing
- Orders are typically processed within 1–2 hours of confirmation, subject to stock availability and verification.
- We may process and dispatch orders on weekends and public holidays where operationally possible.
2. Delivery Timelines
Within Nairobi
- Delivery within 2 hours under normal operating conditions
- Pay on Delivery available for eligible orders
Outside Nairobi
- Delivery is typically next day
- Orders are dispatched upon confirmation and full payment
- Delivery timelines are estimates and may vary due to external factors.
3. Delivery Requirements
- Deliveries are made to specific, accessible physical locations only
- Customers are required to provide accurate and complete delivery details
- P.O. Box addresses are not supported
4. Shipping Fees
- Delivery charges are determined based on location, order size, and logistics.
- Applicable fees will be communicated at checkout or during order confirmation.
- Additional charges may apply for special delivery arrangements where applicable.
5. Transit & Risk
- Delivery timelines are based on normal operating conditions. While we strive to meet stated timelines, delays may occur due to factors beyond our control, including traffic, weather, or courier disruptions.
- Risk transfers to the customer upon successful delivery. We ensure proper packaging and handling, and where necessary, assist in resolving transit-related concerns with our logistics partners.
6. Delivery Issues
- Any issues relating to damaged, missing, or incorrect items must be reported immediately upon delivery.
- Customers are advised to retain all original packaging and contents for verification.
7. Support
For delivery-related inquiries:
Email: info@thesleekgadgets.com
Phone: 0769 728 855