Terms & Conditions

Last Updated: 01-12-2025

Welcome to The Sleek Gadgets, operated by SleekBridge Ltd (“Company”, “we”, “us”, “our”). By accessing or using our website and purchasing our products, you agree to these Terms & Conditions.

1. Definitions

• Website refers to The Sleek Gadgets online platform
• Customer refers to any user or purchaser
• Products refer to smartphones, laptops, accessories, and related items

2. Use of Website

You agree to use this website for lawful purposes only. Unauthorized use, including hacking, scraping, or misuse of content, is prohibited.

3. Product Information & Availability

We strive to ensure product descriptions, pricing, availability, and product condition classifications are accurate. However:

• Errors may occasionally occur
• Availability is subject to stock confirmation
• Product condition classifications, where applicable, are disclosed at the point of purchase

If an item becomes unavailable after an order is placed, you will be notified and offered an alternative or a full refund.

4. Orders & Acceptance

• All orders are subject to confirmation
• We reserve the right to accept or decline any order at our discretion

5. Pricing & Payment

• Prices are listed in Kenyan Shillings (KSh)
• Confirmed orders are not affected by subsequent price changes
• Payment is required prior to dispatch, except for eligible Pay on Delivery orders within Nairobi

6. Delivery & Fulfillment

• Orders are typically processed within 1–2 hours of confirmation
• Dispatch may occur on weekends and public holidays where possible
• Delivery is made to specific, accessible physical locations only (no P.O. Box addresses)
• Customers must provide accurate delivery details
• Delays may occur due to high demand, courier limitations, weather, traffic, or logistics factors

7. Payment & Delivery Terms

Within Nairobi

• Delivery within approximately 2 hours under normal conditions
• Pay on Delivery may be available for eligible orders

Outside Nairobi

• Delivery is typically next day
• Orders are shipped after confirmation and full payment

8. Delivery Charges

Delivery fees are based on:

• Location
• Order size
• Courier/logistics requirements

Applicable charges are communicated during checkout or order confirmation.

9. Shipping, Risk & Transit

• Delivery timelines are estimates only
• Delays may occur due to traffic, weather, courier disruptions, or circumstances beyond our control
• Risk transfers upon successful delivery to the customer or designated recipient
• We ensure proper packaging and assist in resolving transit-related issues where reasonably possible

10. Import Duties & Taxes

Customers are responsible for any applicable:

• Customs duties
• VAT
• Government-imposed taxes or charges

11. Delivery Issues & Claims

Any delivery issue must be reported immediately upon receipt.

Customers must:

• Retain original packaging
• Provide supporting evidence where applicable

Contact:

Email: info@thesleekgadgets.com

Phone: 0769 728 855

12. Returns & Exchanges

Eligibility

• Returns are accepted only where:
• The product is defective upon delivery, or
• The wrong item was delivered

Conditions

• Report must be made within 24 hours of delivery
• Item must remain unused and in original packaging
• Proof of purchase is required

Non-Returnable Items

• Returns are not accepted for:
• Items damaged after delivery
• Used or altered items
• Change-of-mind purchases

Return Responsibilities

• Shipping costs are non-refundable
• Customer bears return shipping risk and cost unless otherwise agreed

Resolution

Approved cases are eligible for replacement only, where applicable.

13. Trade-In Program

We may accept devices under a trade-in arrangement, subject to evaluation.

Requirements

• Valid ID copy
• Proof of ownership, including:
• Purchase receipt, or
• Original packaging box

Assessment

Devices are inspected and tested. Value is determined based on:

• Condition
• Functionality
• Market factors

Final trade-in value may differ after physical inspection.

We reserve the right to accept or decline any trade-in

Data Responsibility

Customers must:

• Back up all personal data
• Remove accounts, passwords, and device locks prior to submission

We are not responsible for data remaining on submitted devices.

13A. Pre-Owned Devices

Selected pre-owned devices may be available through our Trade-In Program. The Sleek Gadgets does not sell refurbished devices unless explicitly stated.

Pre-owned devices offered for resale are sourced from customer trade-ins and undergo professional assessment, testing, and functionality verification prior to resale.

Unlike refurbished devices, pre-owned devices have not undergone component rebuilding, remanufacturing, or internal reconstruction processes.

Where applicable:

• Eligible pre-owned devices are clearly identified at the point of purchase
• Limited dealer warranty may apply to selected devices

Pre-owned devices sold by The Sleek Gadgets are professionally sourced trade-in devices and are not refurbished unless explicitly stated.

14. Repairs & Service

We may offer device repair and technical services directly or through authorized partners.

Service Terms

• Devices undergo diagnosis prior to repair
• A quotation is provided before work begins
• Repairs proceed only after customer approval

Turnaround Time

Repair timelines depend on:

• Issue complexity
• Parts availability
• Supplier timelines

Customer Responsibility

Customers must:

• Back up all personal data before submission
• Provide required access credentials where necessary

We are not responsible for data loss occurring during repairs.

Repair Warranty

Where applicable:

Limited warranty applies only to the specific repair performed.

15. Limitation of Liability

To the maximum extent permitted by law, SleekBridge Ltd shall not be liable for:

• Indirect or consequential damages
• Loss of data
• Loss of profits
• Business interruption
• Delays beyond our reasonable control

16. Governing Law

These Terms & Conditions are governed by the laws of Kenya.

17. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of any revised terms.

Privacy Policy

Last Updated: 01-12-2025

18. Information We Collect

We may collect:

• Personal details (name, phone number, email address)
• Delivery address information
• Payment information
• Device/browser and usage data

19. Use of Information

We use collected information to:

• Process orders
• Deliver products and services
• Provide customer support
• Improve website functionality and user experience

20. Legal Basis

Data processing may be based on:

• Contractual necessity
• Legitimate business interests
• Legal or regulatory obligations

21. Data Sharing

We may share customer information with:

• Delivery and logistics partners
• Payment processors
• Regulatory or government authorities where legally required

We do not sell personal data.

22. Data Security

We implement reasonable technical and organizational measures to safeguard customer information.

23. Data Retention

Information is retained only for as long as necessary for:

• Operational purposes
• Legal compliance
• Business and accounting requirements

24. Your Rights

Subject to applicable law, customers may:

• Access personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw consent where applicable

25. Contact

Email: info@thesleekgadgets.com

Phone: 0769 728 855 | 0736 559 899

Accessibility Statement

Last Updated: 01-12-2025

26. Commitment

We aim to ensure our website is:

• Easy to navigate
• Accessible across devices
• Inclusive and user-friendly for all visitors

27. Ongoing Improvements

We continuously work to improve:

• Readability
• Navigation
• Accessibility standards
• Device and browser compatibility

28. Support

If you experience accessibility issues while using our website, please contact us:

Email: info@thesleekgadgets.com

Phone: 0769 728 855 | 0736 559 899